Symptom
The Race or FlashPoint program cannot communicate with the NewGenius tool.



Cause
Lack of communication between the connected USB device and the software.


  Solution 
Verify these steps:
- NewGenius tool properly recognized by the PC in the device manager list, if NOT please unplug NewGenius tool, download the last available Dimsport driver setup (http://reserved.dimsport.com/transfer/SetupDimsportDriver_v20.zip) and run it. After the driversetup connect the NewGenius tool to PC via USB and wait for the device recognition by the PC.
- NewGenius tool must be set in the main HOME menu, the first screen with the 4 icons WORK / TOOLS / INFO / STAND BY.
- If the error is still present try to change the USB port or the USB cable and try again.