Solutions

Export log files from My Genius
Follow the steps below on how to extract log files from your My Genius tool 1. Click on "File -> Get Log Files" 2. Select manually&nbsp...
Mi, 4 Aug, 2021 um 9:13 VORMITTAGS
Check if the My Genius device is virgin
Please follow the animated instruction below to check if your My Genius unit is virgin.  WARNING: the message 'There is not any valid feature...
Mi, 4 Aug, 2021 um 9:13 VORMITTAGS
Check GOS version of the My Genius device
From the main menu, select 'INFO → DEVICEINFO' and scroll down to the GOS item as shown in the following pictures.  DEVICE INFO: &nbsp...
Mi, 4 Aug, 2021 um 9:13 VORMITTAGS
My Genius Reset Procedures
The My Genius unit can be reset in multiple ways. Here below the different conditions and operations to perform. Case 1 - Reset WITHOUT...
Mi, 4 Aug, 2021 um 9:13 VORMITTAGS
Find out the status of your My Genius device
There are two ways to find out the status of your My Genius device. From the My Genius Client software and directly from the device. P.S. The main 'STA...
Mi, 4 Aug, 2021 um 9:14 VORMITTAGS
Modify the FTP mirror server in My Genius client
Modify the FTP mirror server when you have connection troubles or you fail to make/carry out upgrades without errors.  Follow the dynamic instruct...
Mi, 4 Aug, 2021 um 9:14 VORMITTAGS
Delete MOD files from My Genius tool
1. Open the My Genius Client software and click on "Info" button. 2. Select from the drop-down menu the file you want to delete. &...
Mi, 4 Aug, 2021 um 9:14 VORMITTAGS
[STATUS 0x00EE] Manual identification
  The tool goes in the "MANUALE (0X00EE)" status when the system can't automatically identify the ECU. This happens when the...
Mi, 4 Aug, 2021 um 9:14 VORMITTAGS
[ERROR] [0x3712] Wrong selection of Brand Model Type or unknown ECU
Symptom You might run into this error after selecting the model type on the My Genius device: Cause It has been selected a wrong Brand/Mode/Type&...
Mi, 4 Aug, 2021 um 9:14 VORMITTAGS
[ERROR] This application has failed to start because FTChip.dll was not found. Reinstalling app may fix the problem
Symptom My Genius Client software fails to start by showing this error: “This application has failed to start because FTChip.dll was not found. Reinstall...
Mi, 4 Aug, 2021 um 9:14 VORMITTAGS